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ytliu · Posted at 2018-11-26 21:02:24

I have already learned your question from the dealer. As you have described, the software currently has problems in the display of the backlash. Due to my lack of ability, I have not thought of an effective solution. Sorry, if you think this defect is unacceptable, you can contact the dealer to return it.

Lindo · Posted at 2018-12-12 13:22:57

ytliu Posted at 2018-11-26 21:02
I have already learned your question from the dealer. As you have described, the software currently ...

Hello ytliu.

Do you work for Digital Dream.
Have you spoken to the engineers. ?
I believe there is a new version 3 of the CNC controller, does this have the same
internal problems.

Returning something that is faulty is an easy solution, but it does not a give
customer satisfaction and does not solve the problem and the cost of
returning an item back to China is very expensive.
This problem which is well known should of been advertised before I bought the controller, I possibly would not have bought.
I truly believe there is a case for legal action.
So lets not do the easy thing and return this controller, do what is normal
fix the problem.
It would not be legal to sell a new car with the manufacturer knowing of problems, so what is the difference between buying a car and a controller.

John
Spain

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