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Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant ExamSalesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service, Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.

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Salesforce Service-Cloud-Consultant exam is a valuable certification for professionals who want to demonstrate their expertise in designing and implementing customer service solutions using the Salesforce platform. Salesforce Certified Service cloud consultant certification is designed to test the candidate's ability to manage service level agreements, optimize customer service processes, and provide excellent customer service to clients. By passing the Service-Cloud-Consultant Exam, the candidate can become a Salesforce Certified Service Cloud Consultant and advance their career in customer service management.
Salesforce Certified Service cloud consultant Sample Questions (Q98-Q103):NEW QUESTION # 98
universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center

• A. Mobile connect
• B. Contact Requests
• C. field service
• D. Omni channel
  

Answer: C
Explanation:
Explanation
Field Service is the functionality that a consultant should recommend to schedule technicians for repair services when an agent is unable to solve a customer problem via call center. Field Service is a product that allows you to manage your mobile workforce and deliver onsite service to your customers. Field Service can be used to create work orders, schedule appointments, dispatch technicians, track service delivery, and optimize routes. Field Service can also be integrated with other Service Cloud features, such as cases, entitlements, knowledge, or chat. Verified References: [Service Cloud Consultant Certification Guide & Tips], Field Service Overview

NEW QUESTION # 99
Universal Containers wants to allow customers to send messages to agents in Service Console via their preferred mobile app.
Which feature should a consultant recommend?

• A. Messaging
• B. Einstein Bots
• C. OmniStudio
  

Answer: A
Explanation:
To enable customers to send messages via their preferred mobile app to agents in the Service Console, the
"Messaging" feature in Salesforce is recommended. This feature integrates various messaging platforms with the Service Cloud, allowing agents to communicate with customers through their preferred channels, enhancing customer experience and engagement.

NEW QUESTION # 100
AW Computing would like to interact with customers on facebook and Twitter.
Where are the conservations tracked in Salesforce?

• A. Case notes related list
• B. Social Post record
• C. Case Chatter feed
• D. Case activity feed
  

Answer: B
Explanation:
Explanation
Social Post record is where the conversations with customers on Facebook and Twitter are tracked in Salesforce. Social Post is a standard object that represents a post or comment on a social network, such as Facebook or Twitter. Social Post records can be linked to other records, such as cases, contacts, or leads, and can be viewed and managed in the Service Console. Verified References: : Social Post Object

NEW QUESTION # 101
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to
Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read
historical cases.
Which product and license type would meet all of these requirements?

• A. Force.com Sites with Knowledge and Email-to-Case
• B. Force.com Sites and High-Volume Customer Portal
• C. Force.com Sites with Knowledge and Web-to-Case
• D. Visualforce and Self-Service Portal
  

Answer: B

NEW QUESTION # 102
Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer.
How should this be implemented?
Choose 2 answers

• A. Article Record Types will be created as part of the import.
• B. Article Record Types must be created before the import.
• C. Multiple Article Record Types can be imported in the same CSV.
• D. Each Article Record Type must be in a separate CSV.
  

Answer: B,D
Explanation:
Explanation
Article record types are record types that define different types of articles in Lightning Knowledge, such as FAQs, How-Tos, Policies, etc. They determine which fields, page layouts, and actions are available for each article type. To import an external knowledge base to Lightning Knowledge using the Knowledge Importer, you need to create article record types before the import and have each article record type in a separate CSV file. The CSV file name must match the article record type name exactly. Verified References: [Import Articles into Lightning Knowledge]

NEW QUESTION # 103
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