Genesys Cloud CX: Scripting Certification GCX-SCR Dumps

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The Genesys Cloud CX: Scripting Certification exam tests the ability of users to create contact center scripts  and their familiarity with industry best practices. Passcert has recently launched Genesys Cloud CX: Scripting Certification GCX-SCR Dumps which feature an extensive collection of real exam questions, accompanied by detailed and accurate answers. This valuable resource is tailored to provide exam candidates with a robust preparation tool, enabling them to familiarize themselves with the exam format, content, and complexity. By utilizing these Genesys Cloud CX: Scripting Certification GCX-SCR Dumps, aspiring professionals can significantly boost their confidence and increase their chances of successfully passing the certification exam on their first attempt.


Genesys Cloud CX: Scripting CertificationThe Genesys Cloud: Scripting certification tests the candidate's knowledge in creating contact center scripts that assist the agents in processing inbound and outbound interactions. The exam also tests the ability to create complex scripts and get familiar with industry best practices related to scripting tasks. Please note that the Genesys Cloud CX Specialist Certifications are individual exams, the Genesys Cloud CX Certified Professional/Developer (GCX-GCP/GCD) certifications are no longer prerequisites for any of the Genesys Cloud CX Certified Specialist exams.

Exam InformationNumber of Questions: 60 questions
Duration: 120 minutes
Type of Exam: Multiple Choice, Multiple Select, and True/False Questions
Certification Level: Specialist
Passing Score: 65%
Exam Language: English

Exam ObjectivesThis exam tests the candidate's ability to achieve the following objectives in the topics listed. Click each tab to view the objectives.
Topic 1 - Overview of ScriptingDescribe the various types of scripts in Genesys Cloud
Outline the roles and permissions required to access scripts

Topic 2 - Script Editor InterfaceRecall the script editor layout
Work with various script editor components
Add a script component
Create a basic script
Add pages to a script
Validate a script

Topic 3 - Script ManagementDemonstrate how to edit a script
Demonstrate how to delete a  script
Use export features in scripts
Use import features in scripts
Explain script templates
Create a script template
Create a component template
Insert components from a template

Topic 4 - Variables in ScriptsPerform the steps to add a script variable
Explore built-in script variables
Explain script input and output variables

Topic 5 - Actions in ScriptsExplain Actions in the scripts
Configure secure pause actions in scripts
Set screen pop data action
Associate a script with a contact list
Explore the contact list form script component
Configure data from an external source in scripts
Schedule a callback in a script
Add a scheduled callback option to a script